Criollo Restaurant & Lounge

New Orleans, in its soul, is a true blending of many cultures. The European influences, namely Spanish, Italian and French, coupled with prominent contributions of Caribbean and African heritage, have produced one of America’s greatest indigenous cuisines, Creole.

Criollo, the Spanish word for Creole and the name chosen for the new restaurant, represents the amalgam of cultures reflected in our cooking and the unique tastes that comprise Louisiana cuisine.

Fashioned with Louisiana and the Gulf South region’s abundant bounty of fresh, home grown products from the land and sea, Criollo’s ingredient-driven seasonal menu is designed to offer creative dishes inspired by culinary traditions and an appreciation of today’s contemporary tastes.



Joseph Maynard



(open 7 days a week)

6:30 a.m. – 11:00 a.m. Breakfast
11:30 a.m. – 2:30 p.m. Lunch
5:30 p.m. – until

RESERVATIONS (504) 681-4444

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  1. On Saturday evening I had reservations for a party of 6 at 8:15 pm. I made the reservation on Open Table. At 8 pm I received a voicemail from the hostess, Eugenia, informing me that though they received my reservation, they would not have a table until 9 pm. I called back, disappointed, and agreed to take the 9 pm reservation. During the call the hostess was short and unapologetic.

    I arrived at 8:45 pm with my guests to advise we’d be waiting at the bar. The hostess, Eugenia, tells me our reservation was for 9:15 and when I disagreed, she argued loudly with me in front of other guests waiting to be seated. She spoke over me, getting louder each time, exclaiming that she had spoken with me to tell me it was at 9:15 pm. I was completely taken aback. She was so combative that another host, whose name I did not get, intervened and seated us. As we walked away, Eugenia told another couple waiting to be seated “These people think they can just show up and be seated whenever they want.”

    I opted to walk away and not engage her, but I was shocked. I am a New Orleans native but I was with two ladies who have never been to New Orleans. I was embarrassed for the city, and for the Monteleon Hotel in general. I can honestly say I have never experienced that type of treatment. I was looking forward to trying the restaurant and she ruined the evening for us. I assured my guests that not all restaurants in New Orleans treat their guests in that fashion. Needless to say, I will not return to Criollo.

    While I recognize that nothing can be done now, I would ask that Eugenia receive the appropriate level of discipline and that she be reminded of her purpose as a hostess. I can certainly understand having a rough day, and perhaps even losing your temper, but to shout at a guest in front of other guests, and to make rude comments as the guests walk away, is unacceptable. Thank you.

  2. Dear Ms. Kane,

    At Criollo Restaurant, our goal is to provide a great experience for all of our customers. I sincerely apologize that you did not receive the service in which we strive to provide.

    Thank you for bringing this incident to our attention. I would encourage you to contact our Director of Restaurant Richard Vitale ( so that he can rectify this incident directly with you.

    Thanks once again,