FAQS

We Are Here To Answer All Of Your Questions About Staying At The Hotel

Driving Directions

From The East

While on I-10 West toward Baton Rouge, exit onto Orleans Ave/Vieux Carre (235A). Proceed down the ramp and turn left at the light onto Orleans Ave. Continue on Orleans Ave under Interstate. Orleans Ave becomes Basin Street. Continue on Orleans/Basin for .6 miles. Turn left on Conti Street. Continue six blocks (.5 miles), turn right on Decatur Street, then right on Bienville Street. Turn left on Royal Street and a valet attendant at the Front Entrance of the hotel will be waiting for your arrival.

From The West

While on I-10 East toward New Orleans Business District and Slidell, exit Superdome/Poydras Street (Exit 234B). Proceed down the ramp and continue straight for eight blocks, staying in left lane. Turn left onto Camp Street and continue four blocks to Canal Street (a big, two-way boulevard). Cross over Canal Street and continue onto Chartres Street (in the French Quarter). Go two blocks on Chartres Street and turn left on Bienville Street. Turn left on Royal Street and a valet attendant at the Front Entrance of the hotel will be waiting for your arrival.

Getting Around New Orleans And Sightseeing

Visit our Concierge Desk located in the lobby and they can offer you many exciting excursions and ideas for things to do in New Orleans. There are also many transportation options to get around New Orleans while you’re here. Whether you need private or customized tours, our concierge, located across from the front desk, can assist you.

Frequently Asked Questions

What time is check-in/check-out?

Check-in time is at 4pm. Check-out time is at 12pm.

Do you have high-speed Internet access in your guest rooms? If so, what are the charges?

Yes, Hotel Monteleone currently has high-speed WiFi Internet access in all guest rooms and public areas in our New Orleans hotel. WiFi is complimentary.

Do you offer shuttle service to and from the New Orleans International Airport?

The Hotel Monteleone does not have a complimentary dedicated airport shuttle. However, Rideshare apps and taxis offer transportation services to our New Orleans hotel. Taxi fare from Armstrong International Airport is $36.00 for 1-2 people traveling together or $15 per person for groups of 3 or more. Rideshare apps, Lyft and Uber, are available with fares starting at $45.

We will be driving to the hotel. Can we expect room in your garage? Is there a charge for parking?

Hotel Monteleone offers valet parking for all hotel guests. If you are planning to drive or rent a vehicle, Hotel Monteleone offers valet parking for a nightly fee of $48 plus 12.7% sales tax per night for all vehicles. Due to space restrictions, we do have a limited amount of parking availability for oversized vehicles (such as F-350s and 15-passenger vans). We cannot accommodate any vehicle over the following specifications: 9 feet, 4 inches high, 79 inches wide, 197 inches long or with a wheelbase of over 116 inches. If you have questions about parking your vehicle at our New Orleans hotel, please call our Transportation Department at (504) 681–4427.

If we will arrive before check-in, do you provide luggage storage?

Based upon availability, the hotel will store your luggage at no charge until your check-in.

Can we book New Orleans sightseeing tours directly at the hotel?

Yes, you may see our Concierge, who will be happy to assist you with booking New Orleans sightseeing tours.

Do you have Room Service available? If so, what are the service hours?

Yes, we offer In-Room Dining at our New Orleans Hotel. The Breakfast menu is available from 7:00 am – 11:00 am, and the All Day menu is available from 11:00 am – 10 pm, and an Overnight menu Tuesday – Saturday from 10pm – 7am.

Do you have hairdryers in the guest rooms?

Yes, hairdryers are available in each guest room.

Do you have a Concierge Service?

Our Concierge Desk is located in the lobby of the Hotel Monteleone. Reservations for meals, theater, and New Orleans sightseeing tour tickets can be arranged.

What are your alcohol/beverage restrictions?

No ice chests are allowed to be brought into the hotel. There is a corkage fee of $10.00 per bottle plus tax and gratuity for liquor being brought into the hotel. Liquor being brought into the hotel must be pre-approved and must enter through the Back Door Security Office.

Do we have to stay at the hotel to visit the Carousel Bar? What is the dress code?

You do not have to be a hotel guest to visit, order a drink and enjoy live entertainment at the world-famous Carousel Bar. There is no dress code in the Carousel Bar.

Do you have a fitness center? If so, what are the hours?

Yes, the Hotel Monteleone has a complimentary 24-hour key access fitness center exclusive to hotel guests. Our hotel gym offers Techno-Gym Cardio Equipment (Precor EFX 885 Elliptical Crosstrainer, Four Excite 1000 Treadmills, Excite 1000 Recumbent Bike, Excite 1000 Upright Bike), and Strength-Training Equipment (Precor DPL 802 Smith Machine with weights, Skill Rowing Machine, and Dumbells with rack system and incline bench). Bottled water and fresh fruit are available. Our French Quarter hotel gym offers panoramic views of both the Mississippi River and the French Quarter.

Do you have a pool?

Yes, our heated rooftop pool is open from 6:00 am – 10:00 pm (year-round). Acqua Bella, our poolside bar, is open from 11:00 am – 6:00 pm (in season) and serves a wonderful selection of refreshing beverages. Access to our pool is reserved exclusively for our guests.

Do you have a business center?

Yes, Hotel Monteleone provides a 24 hour key access business center for all our New Orleans hotel guests.

Is the Hotel Monteleone wheelchair accessible?

Yes, Hotel Monteleone has full wheelchair access via the Bienville Street entrance. We also have Traditional King and Traditional Double Double rooms with wheelchair access. Some of these rooms offer roll-in showers. These rooms are available on request. Shower chairs are also available upon request.

Is your hotel LBGTQ friendly?

Yes, Hotel Monteleone is a gay-friendly hotel. We proudly welcome guests from all walks of life. The Hotel Monteleone is proud to be a member of the International Gay & Lesbian Travel Association, and we are also a TAG-approved hotel.